BOOGIE BOUNCERS FAQ PAGE

The venue has outside space can it go outside if its sunny?

Unfortunately Boogie Bouncers are a indoor hall hire company, Indoor castles must stay inside at all times due to a number of reasons. We no longer do outside hires. Even If the venue has a garden the equipment must stay indoors. For outside garden hires we recommend Let's Bounce in Littlehampton: 07872 030894

 

Can I have a Bouncy Castle at my house in the garden?

We no longer do outside hires on our disco bouncy castles as we like to keep our equipment in the best shape. We can only setup our disco castle range indoors. Local halls are low cost and provide a safer environment. For outside hires please contact Let's Bounce on 07872 030894

How can I pay for the Bouncy Castle or Equipment?

Payment can be made in full or a £20 booking deposit by Credit/Debit cards over the phone, However please contact us to arrange alternative payment methods if this is not suitable. This booking payment will secure your chosen time\date. Any remaining balance is required upon delivery once everything has been setup and your happy, normally in Cash or Card. You will receive a confirmation email/text within 48h of any payment. If payment is made in full there is nothing to pay on the hire day. We do accept online deposit payments but you must contact us first.

Are you insured?

Yes we are fully insured, We can email evidence of cover to you or the venue if this is required (the venue will tell you)

Are you Qualified Operators?

Yes we are fully certified by the RPII and carry valid photo ID badges available on request. Don't risk your child's safety by using un-qualified, un-insured hirers.

CANCELLATION POLICY

We understand that sometimes people change their mind or want to cancel their booking, If you have paid in full you can cancel your booking at anytime, However a £20 booking fee is non refundable unless conditions are deemed by Boogie Bouncers not to be suitable/safe on the day of hire, Refunds will be made within 7 days.

DELIVERY POLICY

We offer free local delivery on all our items. If we are unable to provide your delivery due to adverse weather, vehicle failure, illness or any other factor, we will inform you of this at the earliest possible opportunity and provide a full refund. Delivery times can be arranged during the booking process. Please ensure that there is adequate space for our products, that the location our products will be sited is accessible, and that you have cleared the area of mess and debris. We will be unable to provide a refund if we cannot deliver your product due to a lack of space or accessibility or due to an inappropriate location. We take safety seriously as there are young children involved. We know all the local halls well so we normally know what equipment will fit just ask us if your unsure.

What time do you deliver?

We deliver all day long normally from 9am, Our last collection is normally 7pm, if you require a delivery for a specific time please advise us and we will try to help. You can specify times however bookings which take place in unsociable hours may incur an extra fee. Our online booking form shows times by default we will contact you to confirm times. For piece of mind please contact us before booking online.

How many people can use a Bouncy Castle?

Generally speaking, between 6 and 12 children at one time. However this depends on the size of the users and the type of Bouncy Castle. Every inflatable is different, but we do provide detailed information for every item. Feel free to contact us.

Does the Bouncy Castle need electricity? How is it powered?

Yes, you’ll need a normal household 13amp plug socket within 20m of where you want to put the bouncy castle. We will bring extension cords with us if necessary. If you don’t have electricity within 20m, we can still help. We do have longer leads if needed.

What if it rains?

We no longer do outside hires, So  if it rains you'll be nice and dry in your chosen venue.

BOUNCY CASTLE HIRE TERMS

Recognising a well-run Bouncy Castle Hire Company

 

We recommend parents ask themselves the following questions when hiring a bouncy castle:

  • Have you checked the hire company holds a valid Rpii "Register of play inspectors international" Operators Qualification? Boogie Bouncers are fully certified by the Rpii

 

  • Is the hiring company fully insured? We have public liability & product liability insurance policy's for your piece of mind.

  • Is the bouncy castle securely anchored? All anchorage points should be used and if situated outside, mooring straps should be affixed to solid points.

  • Are impact absorbing mats positioned at the open side of the bouncy castle, extending a sufficient distance forward to ensure enough protection? (Mats may not be necessary on soft ground).

  • Is there at least one person constantly supervising the children on the bouncy castle?

  • Does the bouncy castle seem overcrowded? If children are constantly knocking into each other, consider removing some children to prevent injury. You should always comply with the maximum numbers identified on the front of the bouncy castle step. Ask the Boogie Bouncers staff if you are unsure.

  • Are children using the bouncy castle of different ages/sizes mixed? If the demand is great, the supervisor should operate a rota to avoid larger children crushing smaller ones.

  • The adult / hirer should always be in control of the children and the bouncy castle. Horseplay should not be allowed, and children should not climb on the walls of the bouncy castle / inflatable.

 

 

Terms & Conditions of Hire

 

It is the responsibility of the person’s hiring the equipment to ensure that the following safety instructions are followed:

Boogie Bouncers Bouncy Castle hire have clearly stated the age limit for each piece of equipment on the website. Please ensure no person over this age uses the equipment.

No adult should use the equipment unless the equipment is approved for such use.

A responsible adult must always supervise the equipment.

No person under the influence of drink or drugs should use, supervise or operate the bouncy castle / equipment.

Always ensure the bouncy castle / equipment is not overcrowded. This includes limiting numbers according to the age and size of people using it. Try to avoid a mix of large and small children at the same time.

Do not allow anyone to bounce on the front safety step, as children could easily bounce off the inflatable and get hurt. The step is there to assist users on and off only.

Ensure that nobody with a history of back or neck injuries, or any child that is feeling unwell, uses the bouncy castles.

All shoes, glasses, jewellery and badges must be removed before using the equipment.

Please ensure users do not attempt somersaults on the bouncy castles, are clothed appropriately and that nothing can fall from their pockets.

No food, drink or chewing gum is to be allowed on or near the equipment, this will avoid both choking hazards and mess. No face paints, party poppers, coloured streamers or silly string are to be used on or near the equipment.

There should be no smoking or barbecues near the equipment.

No pets, toys or other sharp instruments on or near the equipment.

Climbing, hanging or sitting on side walls is dangerous and must not be allowed.

Children should not be pushing, colliding, fighting or behaving in a manner likely to cause injury, damage or distress to others or the equipment.

Do not allow anyone to use the inflatable during inflation or deflation as this could damage the equipment and injure the user.

If the jumping area of the inflatable should become wet do not allow users on. In the event of rain and if the inflatable is not fitted with a shower cover, the unit should not be used. Any wetness, including bubbling (which is normal) can be dried with the aid of a towel.

In the event of heavy rain or high winds, it is strongly recommended that the Inflatable be switched off. If the winds exceed 24mph, the unit should be deflated immediately and then re inflated once the winds subside.

In the event that the blower stops working, ensure all users exit the Inflatable immediately. Make sure the blower tube has not come loose, the deflation zip is still closed and that nothing is obstructing the blower. In the event that the blower should overheat or lose power switch the blower off at the mains and wait 1-2 minutes. Failing all this please contact us, as soon as possible for further instructions or replacement. Remember, failure to contact us will mean we can do nothing about it when we collect the equipment.

Always use the RCD plug provided. Only use electrical equipment supplied by us, as all electrical equipment is fully tested, to the appropriate health and safety guidelines, by a qualified electrician and fitted with British Standard approved connections. These connections are splash proof (except RCD’s) and can be left out in wet weather. However, do not allow them to become submerged in puddles, etc. If unsure, always contact us for further advice or replacement.

Do not allow any person to interfere, adjust or repair any electrical item, even if qualified to do so, as this may result in additional cost for replacement/repair.

Any damage to the equipment caused by misuse, neglect, loss or failure to follow these conditions, shall deem the Hirer liable for full repair, or replacement costs. This is in addition to any loss of business as a result of such loss or damage. We will take legal action if necessary to recover any of these costs.

 

IF YOU ARE UNSURE ABOUT ANYTHING, CONTACT US IMMEDIATELY.

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